3.2. Problem: Install Wizard reports that the cluster install has failed

The Install, Start, and Test screen reports that the cluster install has failed.

 3.2.1. Solution

The response to a report of install failure depends on the cause of the failure:

  • The failure is due to intermittent network connection errors during software package installs.

    Use the Retry button on the Install, Start, and Test screen.

  • The failure is due to misconfiguration or other setup errors.

    1. Use the left nav bar to go back to the appropriate screen; for example, Customize Services.

    2. Make your changes.

    3. Continue in the normal way.

  • The failure occurs during the start/test sequence.

    1. Click Next and Complete and proceed to the Monitoring Dashboard.

    2. Use the Services View .to make your changes. .

    3. Re-start the service using the Mangement Header.

  • The failure is due to something else.

    1. Open an SSH connection to the Ambari Server host.

    2. Clear the database. At the command line, type:

       ambari-server reset 
    3. Clear the browser's cache.

    4. Re-run the entire Install Wizard.

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